Contact · Grievance · India
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Support, billing, abuse reports, data requests, and law-enforcement notices all reach the same address. Use the subject line that matches your request so it lands with the right person and clock.
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Six paths · one address
General support
Questions about conversion, features, or how something works.
Billing & refunds
Include your Razorpay payment ID (pay_…) and account email.
Grievance Officer
Statutory grievance under IT Rules, 2021 and DPDP Act, 2023. Owner, TexportDocx.
Report abuse or illegal content
CSAM, obscenity, defamation, IP infringement, fraud. Link the content and cite the law.
Data access or deletion
Exercise your rights as a Data Principal under the DPDP Act, 2023. Identity verification required.
Law-enforcement requests
Formal notice under Section 94 of the Bharatiya Nagarik Suraksha Sanhita, 2023 (replacing Section 91 CrPC), Section 69 of the IT Act, 2000, or a competent court order. Official letterhead only.
Hours
Mon – Fri · 10:00 – 19:00 IST
Weekend and holiday messages are read on the next working day.
Before you write
- · Attach the source file when relevant
- · Paste the conversion ID from the quality report
- · For billing, include the Razorpay payment ID